THE FUTURE OF
Inventing the next-generation approach to successfully operating contact centers.
We’re Changing the Way We Think About WFM
Our community examines the workforce management framework in a new light, where employees are prioritized first and where automation, simulation, and Ai technologies can be leveraged to benefit employees while delivering superior results to customers & shareholders.
Inventing Next-Generation Workforce Management
We reorientate workforce management to serve our employees first, solving the problem of high contact center attrition. Leveraging workplace resilience models and machine learning, next-gen WFM practices prioritize employee retention.
JOIN WFM Labs
Our Community: Contact center professionals focused on WFM innovation.
We all have unique experiences across industries in contact center operations. Sharing insights and experiences is vital to evolving our next-generation WFM practices. If you have WFM or contact center experience, join us!
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