Leverage Simulation to Improve Capacity Planning
Monte Carlo simulation is a powerful tool that can be leveraged to improve forecast outcomes and enhance capacity planning for contact...
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Babbage
- Sep 21
- 2 min
The High Cost of Employee Attrition in the Contact Center Industry
Introduction: Employee attrition continues to be a significant challenge for the contact center industry, resulting in substantial costs...
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Babbage
- Sep 21
- 2 min
Mental Wellbeing and Agent Performance
Mental health has a significant impact on overall agent performance in contact centers. Several studies have highlighted the relationship...
3 views
Babbage
- Sep 21
- 2 min
Microbreaks Lower Stress
Microbreaks have been found to be effective in lowering stress levels in various work settings, including call center jobs. Research has...
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Babbage
- Sep 21
- 2 min
High Occupancy and Agent Burnout
High occupancy in contact centers can have detrimental effects on call center agent burnout. Call center careers are often characterized...
8 views
Babbage
- Jul 26
- 2 min
AI in Workforce Management: Reimagining Roles, Not Replacing Them
With the advent of advanced technologies and the increasing prevalence of AI in nearly every sector, the workflow of businesses worldwide...
13 views
Babbage
- Jul 26
- 2 min
Setting the Right Forecast Accuracy Target: How to Avoid the Pitfalls of Too Tight or Too Loose Goal
Setting the proper forecast accuracy target is a pivotal task in any business that aims for optimum productivity and cost-effectiveness....
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Babbage
- Jul 26
- 2 min
Forecast Accuracy and Volatility: A Comparative Analysis
In contemporary business practices, understanding the future is critical. One area where predicting the future holds significant...
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Babbage
- Jul 26
- 3 min
Tomorrow's Workforce Management: More Important for Business Success
Workforce Management will be more important than ever as new technologies dramatically change the business landscape.
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