Ted LangoMar 143 minThe Practicality of Complexity in Call Center Data AnalysisCall centers are the battlegrounds where customer satisfaction is won or lost, often in minutes. A critical factor in managing these...
Ted LangoDec 6, 20237 minReal-Time Flexibility: The Key to Success in Contact Center OperationsIn the rapidly evolving world of contact center operations, the concept of 'real-time' plays a pivotal role in ensuring efficient and...
Ted LangoOct 30, 20232 minThe Hidden Link Between Customer Mistreatment and Employee AttritionIntroduction In the complex landscape of Workforce Management, understanding the factors that contribute to employee turnover is more...
Ted LangoOct 26, 20232 minHistorical Impact of Technological Innovations on Customer ServiceEra of Technological Enlightenment Technology has consistently been the driving force behind human progress. Cast an eye back to the late...