Microbreaks have been found to be effective in lowering stress levels in various work settings, including call center jobs. Research has shown that high levels of job stress can lead to decreased productivity, attention, and decision-making skills (Mosadeghrad et al., 2011). In call center jobs, where employees often face high work demands and emotional dissonance, the impact of job stress on mental health can be significant (PhD et al., 2017). Taking regular microbreaks can help alleviate this stress and improve overall well-being.
Movement-based microbreaks have been found to have positive effects on mood states, including reducing fatigue and increasing vigor (Mainsbridge et al., 2020). These breaks allow employees to physically and mentally recharge, leading to improved job satisfaction and performance (Ruyter et al., 2001). In call center jobs, where employees are often required to sit for long periods and handle challenging customer interactions, microbreaks can provide much-needed relief and help prevent burnout (Rø et al., 2010). Additionally, microbreaks can help reduce the physical strain associated with prolonged sitting or standing, which is common in call center work (Meijsen & Knibbe, 2007). By incorporating short breaks into their work routine, call center employees can reduce the negative impact of job stress on their mental and physical well-being.
Implementing microbreaks in call center jobs requires a supportive organizational culture that values employee well-being. Providing opportunities for movement and relaxation during work hours can help create a healthier work environment (Mainsbridge et al., 2020). Training and development programs that focus on stress management and building resilience can also be beneficial (Iwu et al., 2021). Moreover, promoting autonomy and providing necessary job resources, such as knowledge management skills, can empower call center employees to better handle work-related challenges and improve job satisfaction (Iwu et al., 2021). By prioritizing the implementation of microbreaks and supporting employees' mental health, call centers can create a more positive and productive work environment.
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Rø, K., Tyssen, R., Hoffart, A., Sexton, H., Aasland, O., & Gude, T. (2010). A three-year cohort study of the relationships between coping, job stress and burnout after a counselling intervention for help-seeking physicians. BMC Public Health, 10(1). Link